Returns

 

HOW TO start a Return (NOT UMBRELLA WARRANTY)

You may return your totes.com item within 60 days of delivery for a refund.  For an expedited return, send an email to returns@totes.com with the following information:

• Current totes PO#/Order# (starting with TOTE)
• List of specific item(s) being returned if multiple items on order
• Tracking number from RETURNED PACKAGE (via FedEx, UPS, USPS) We recommend USPS as the most cost-effective method.

We can provide a return label (please provide a valid PO#); however, the cost of return shipping label, if used, will be taken out of the refund.

 

Mail to:

totes » Isotoner / Acorn Customer Care

Warranty/Exchange Department

9655 International Blvd.

Cincinnati, OH 45246

 

We cannot accept returns of certain items, including:

    -Any item that is returned more than 60 days after delivery.

    -Any item that is not in its original condition, is damaged, or is missing parts.

 

We will notify you via e-mail of your refund once the return has been processed. You can expect a refund in the same form of payment originally used for purchase within 7-10 days, minus original shipping charges.